This policy explains how DIEKA AUTOMATION (1, 6A Street 24 Sector, Bhilai, Chhattisgarh 490001, India, "we", "us") handles personal data on this website, diekaautomation.in, and when you contact us about our services. We follow India's Digital Personal Data Protection Act, 2023.
1. What we collect
- When you contact us: your name, company, phone number, email address and the project details you choose to share (by email, phone or the inquiry form).
- When you use this website: our hosting server keeps basic technical logs (such as IP address, browser type and time of visit) for security and to keep the site running.
This website does not use advertising or tracking cookies, and the inquiry form does not store anything on our server — it opens your own email app with the details filled in.
2. How we use it
- To reply to your inquiry and prepare quotations.
- To deliver, support and invoice services you order from us.
- To keep this website secure and to meet legal and tax requirements.
We do not sell your personal data and we do not send marketing messages without your consent.
3. Client projects
When we build or operate systems for a client, any personal data inside those systems is handled on the client's instructions and only for that project. We keep it confidential and do not use it for any other purpose.
4. Our products
Our products have their own privacy policies. For City Doctors and DocDesk, see citydoctors.co.in/privacy.
5. Sharing
We share data only with service providers who help us run our business (such as hosting and email providers), with professional advisers where needed, or with authorities when required by law.
6. How long we keep it
Inquiry emails are kept as long as needed to respond and follow up. Project and invoice records are kept as long as the law requires. After that they are deleted.
7. Your rights
You can ask us for a summary of your personal data, to correct or delete it, or to withdraw consent. Email support@diekaautomation.in and we will respond within 30 days.
8. Security
This website is served only over encrypted HTTPS, and access to our systems is restricted. No method is completely secure, but we take reasonable steps to protect your data.
9. Changes
We may update this policy; the date at the top shows the current version.
10. Contact & Grievance Officer
Grievance Officer: Divyansh Tiwari
DIEKA AUTOMATION, 1, 6A Street 24 Sector, Bhilai, Chhattisgarh 490001, India
Email: support@diekaautomation.in · Phone: +91 88276 42447