Refund & Cancellation Policy

This policy explains when you can cancel and get a refund for payments made to DIEKA AUTOMATION (Qr. No. 6A, Street 24, Sector 1, Bhilai, Durg, Chhattisgarh 490001, India) — online on pay.diekaautomation.in (processed by Razorpay) or by bank transfer / UPI.

1. Rx Pad licence

• Rx Pad can be used free for 30 days before buying, so you can check that it suits your clinic.
• The licence key is a digital product delivered instantly. Once a key has been issued, the payment is not refundable, except in the cases in section 4.
• If the key was not shown or did not work and we cannot fix it within 3 working days, we refund the full amount.

2. City Doctors listing plans (DocDesk)

• Listing plans (3 months, 6 months, 1 year, 3 years) start on the day of payment, or after your current plan ends if you renew early.
• If your doctor profile is not approved by our team, you get a full refund.
• You can cancel within 7 days of payment for a full refund if your profile has not received any appointment in that time.
• After that, a plan cannot be cancelled part-way and the unused period is not refunded. The listing simply stays active until its end date.
• Plans do not renew automatically — nothing is charged again unless you choose to renew.

3. Software, automation and project work

Advance payments, milestones, cancellation and refunds for custom work are as written in the quotation or agreement for that project. Where nothing is written, an advance is refundable only for the part of the work that has not been started.

4. Always refunded

• Duplicate payment — the same amount paid twice for the same thing.
• Wrong amount — more than the price shown or agreed (the extra part is refunded).
• Money debited but the payment failed — this is usually returned by your bank automatically within 5–7 working days. If not, contact us with the details.

5. How to ask for a cancellation or refund

Email support@diekaautomation.in or WhatsApp +91 88276 42447 with your name, mobile number, the amount and the receipt number (starts with dp_, shown on your payment receipt) or the Razorpay payment ID.

6. When you get the money

We reply within 2 working days. Approved refunds are sent to the same account, card or UPI ID you paid from within 5–7 working days. Your bank may take a few more days to show it.

7. Contact